Theft of user data – Beware of «phishing e-mails»

Be careful when you are asked for your user name and password in an e-mail. It is highly likely to be a «phishing e-mail». Do not reply to it.

Scammers attempt to use phishing e-mails in order to gain access to your contact details and almost always use the same method. If you know what to look out for, you can quickly identify whether an e-mail is legitimate or a phishing scam.

Distinguishing features

Phishing e-mails use the following method: scammers send e-mails with forged sender addresses to give the recipient the impression that the e-mail is from a known sender (e.g. bank, online auction site or internet company such as ImmoScout24).

The phishing e-mail asks you to click a link and enter your login details (username and password). However, the link does not take you to the actual site of the supposed sender but rather the scammer's website, which looks identical.

Often, the e-mail threatens to close your account if you do not respond to the e-mail by a certain deadline.

Theft of user data – Beware of «phishing e-mails»

What should I do?

If you receive this sort of phishing e-mail, follow the cardinal rule: do not respond!

  • Never answer e-mails asking you for your login details, even if they appear to be from
  • Never send e-mails containing account details or login details such as your username or password.
  • To access, always enter the web address directly into the address bar of your browser.
  • Enter the username and password only if you are sure that you are accessing the actual ImmoScout24 website. This will be clear to you because the address (URL) in your browser begins with
Theft of user data – Beware of «phishing e-mails»

Report fraud!

If you receive a phishing e-mail, please forward it as soon as possible to our contact center.